Shipping policy
Shipping Policy – Hikari Skincare
Last updated: January 15, 2025
1. Processing Time
Orders placed on business days before 11:30 PM are processed and shipped the same day.
Orders placed after 11:30 PM or during weekends are processed on the next business day.
During peak periods (e.g., holidays), processing times may be slightly extended.
2. Shipping Methods & Costs
Within the Netherlands
- Standard Shipping: €3.95
- Free Shipping: On orders from €40 and above
- Delivery Time: 1–3 business days
International Shipping (Available for Germany, Belgium, Austria, and Denmark)
| Country | Shipping Cost | Free From | Delivery Time |
|---|---|---|---|
| Germany | €7.95 | €40 | 3–5 business days |
| Belgium | €6.95 | €40 | 3–5 business days |
| Austria | €9.95 | €40 | 3–5 business days |
| Denmark | €10.95 | €40 | 3–5 business days |
3. Delivery Time
Netherlands: 1–3 business days
International: 3–5 business days
Please note: delivery may be delayed during holidays or due to unforeseen circumstances.
4. Track & Trace
Once your order is shipped, you will receive an email with a Track & Trace code to follow your package in real-time.
5. Shipping Limitations
We do not ship to P.O. boxes.
We currently only ship to: The Netherlands, Germany, Belgium, Austria, and Denmark.
6. Damaged or Missing Orders
Damaged package? Please contact us within 48 hours at info@hikari-skincare.nl with photos of the damage and your order number.
Missing package? If your order has not arrived within the expected delivery window, please reach out and we will investigate the issue.
7. Returns
For return and refund policies, please refer to our Returns & Refund Policy.
8. Contact Information
📧 Email: info@hikari-skincare.nl
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