Browse our collections and add products to your cart.
Proceed to checkout and enter your shipping details.
Choose your payment method and complete your purchase.
You’ll receive an order confirmation by email.
Browse our collections and add products to your cart.
Proceed to checkout and enter your shipping details.
Choose your payment method and complete your purchase.
You’ll receive an order confirmation by email.
Can I change or cancel my order?
If your order hasn’t shipped yet, we may still be able to modify or cancel it. Email us immediately at [email protected] with your order number. Once shipped, please use our 14‑day return policy instead.
If your order hasn’t shipped yet, we may still be able to modify or cancel it. Email us immediately at [email protected] with your order number. Once shipped, please use our 14‑day return policy instead.
What are the shipping costs?
NL, BE, DE, AT & DK: Free on orders over €40; otherwise €4.95
Other countries: Rates calculated at checkout
NL, BE, DE, AT & DK: Free on orders over €40; otherwise €4.95
Other countries: Rates calculated at checkout
How long does delivery take?
NL & BE: 1–3 business days
DE, AT & DK: 2–5 business days
Other EU: 4–7 business days
You’ll receive a Track & Trace code as soon as your order ships.
NL & BE: 1–3 business days
DE, AT & DK: 2–5 business days
Other EU: 4–7 business days
You’ll receive a Track & Trace code as soon as your order ships.
Which carriers do you use?
PostNL, DHL or DPD, depending on your location.
PostNL, DHL or DPD, depending on your location.
Can I return my order?
Yes. Unused & unopened products can be returned within 14 days. Complete our return form and send items back in their original packaging.
Yes. Unused & unopened products can be returned within 14 days. Complete our return form and send items back in their original packaging.
How do I receive my refund?
Once we’ve inspected your return, we’ll refund your original payment method within 5 business days.
Once we’ve inspected your return, we’ll refund your original payment method within 5 business days.
Can I exchange a product?
We don’t offer direct exchanges. Please return the original item and place a new order.
We don’t offer direct exchanges. Please return the original item and place a new order.
Are your products suitable for all skin types?
Yes! We carry formulations for sensitive, dry, oily, and combination skin. Check each product page for details.
Yes! We carry formulations for sensitive, dry, oily, and combination skin. Check each product page for details.
Are your products vegan and cruelty‑free?
Absolutely. Every Hikari product is 100% cruelty‑free, and many are vegan. See individual product pages for specifics.
Absolutely. Every Hikari product is 100% cruelty‑free, and many are vegan. See individual product pages for specifics.
How do I know which product is right for my skin?
Not sure? Try our Skin Type Guide or contact us for personalized advice.
Not sure? Try our Skin Type Guide or contact us for personalized advice.
No—we’re online only, which lets us offer better prices and faster shipping.
My question isn’t listed—what now?
Send us a message anytime—we’re here to help!
Send us a message anytime—we’re here to help!
What payment methods do you accept?
What payment methods do you accept?
iDEAL
PayPal
Klarna (pay later)
Credit card (Visa, MasterCard, AMEX)
Apple Pay & Google Pay
What payment methods do you accept?
iDEAL
PayPal
Klarna (pay later)
Credit card (Visa, MasterCard, AMEX)
Apple Pay & Google Pay
How do I place an order?
Browse our collections and add products to your cart.
Proceed to checkout and enter your shipping details.
Choose your payment method and complete your purchase.
You’ll receive an order confirmation by email.
Browse our collections and add products to your cart.
Proceed to checkout and enter your shipping details.
Choose your payment method and complete your purchase.
You’ll receive an order confirmation by email.
Can I change or cancel my order?
If your order hasn’t shipped yet, we may still be able to modify or cancel it. Email us immediately at [email protected] with your order number. Once shipped, please use our 14‑day return policy instead.
If your order hasn’t shipped yet, we may still be able to modify or cancel it. Email us immediately at [email protected] with your order number. Once shipped, please use our 14‑day return policy instead.
What are the shipping costs?
NL, BE, DE, AT & DK: Free on orders over €40; otherwise €4.95
Other countries: Rates calculated at checkout
NL, BE, DE, AT & DK: Free on orders over €40; otherwise €4.95
Other countries: Rates calculated at checkout
How long does delivery take?
NL & BE: 1–3 business days
DE, AT & DK: 2–5 business days
Other EU: 4–7 business days
You’ll receive a Track & Trace code as soon as your order ships.
NL & BE: 1–3 business days
DE, AT & DK: 2–5 business days
Other EU: 4–7 business days
You’ll receive a Track & Trace code as soon as your order ships.
Which carriers do you use?
PostNL, DHL or DPD, depending on your location.
PostNL, DHL or DPD, depending on your location.
Can I return my order?
Yes. Unused & unopened products can be returned within 14 days. Complete our return form and send items back in their original packaging.
Yes. Unused & unopened products can be returned within 14 days. Complete our return form and send items back in their original packaging.
How do I receive my refund?
Once we’ve inspected your return, we’ll refund your original payment method within 5 business days.
Once we’ve inspected your return, we’ll refund your original payment method within 5 business days.
Can I exchange a product?
We don’t offer direct exchanges. Please return the original item and place a new order.
We don’t offer direct exchanges. Please return the original item and place a new order.
Are your products suitable for all skin types?
Yes! We carry formulations for sensitive, dry, oily, and combination skin. Check each product page for details.
Yes! We carry formulations for sensitive, dry, oily, and combination skin. Check each product page for details.
Are your products vegan and cruelty‑free?
Absolutely. Every Hikari product is 100% cruelty‑free, and many are vegan. See individual product pages for specifics.
Absolutely. Every Hikari product is 100% cruelty‑free, and many are vegan. See individual product pages for specifics.
How do I know which product is right for my skin?
Not sure? Try our Skin Type Guide or contact us for personalized advice.
Not sure? Try our Skin Type Guide or contact us for personalized advice.
